FAQ / Help Center

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Welcome to the Meet Positives Help Center. This page provides answers to common questions about accounts, safety, privacy, subscriptions, and platform features.

If you don’t find what you’re looking for here, you can contact our support team through the Support / Submit a Request page.

Account & Profile

Why is my profile restricted?

A profile may be temporarily restricted if our systems or Trust & Safety team detect activity that requires review. This can include reports from other members, unusual activity, or pending verification.

A restriction does not always mean you did something wrong. Many reviews are precautionary and resolved once the review is complete.

How do I delete my account?

You can request account deletion by contacting our support team through the Support / Submit a Request page. Once confirmed, your account data will be removed in accordance with our data retention policies.

Safety & Community

How do I report or block someone?

You can report or block a member directly from their profile or conversation. Blocking stops contact immediately, while reporting allows our team to review potential violations. For more details, visit our Reporting & Blocking page.

What happens after I report someone?

Reports are reviewed by our Trust & Safety team using a combination of automated checks and manual review. Actions may include content removal, warnings, restrictions, or account removal.

Can I stay anonymous when I report?

Yes. Reports are handled confidentially, and the reported member is not notified of who submitted the report.

Content & Guidelines

What content is not allowed on Meet Positives?

Content that includes harassment, hate speech, scams, explicit material, impersonation, or illegal activity is not allowed and may be removed. Please review our Community Guidelines for more information.

Why was my content removed?

Content may be removed if it violates our Community Guidelines or Content Policy. Repeated violations may result in account restrictions.

Subscriptions & Billing

How do subscriptions work?

Subscription plans provide access to premium features. Billing details, renewal terms, and trial information are outlined in our Subscription & Billing Terms.

How do I cancel my subscription?

You can cancel your subscription according to the instructions in our Cancellation & Refund Policy. Cancellation prevents future charges but does not always issue a refund.

Privacy & Data

How is my data used?

We use personal data to operate, improve, and secure the platform. Details about data collection and use are available in our Privacy Policy and Cookie Policy.

Can I request deletion of my data?

Yes. You may request deletion of your account data by contacting support through the Support / Submit a Request page. Some information may be retained temporarily where required by law or for security purposes.

Need More Help?

If your question isn’t answered here or you need assistance with a specific issue, please contact us through the Support / Submit a Request page.

Our team is here to help and will respond as quickly as possible.

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