Support / Submit a Request

Need help? The Meet Positives support team is here to assist you. This page explains how to contact us and what to expect when you submit a support request.

Whether you have questions about your account, safety concerns, billing issues, or technical problems, submitting a request is the best way to get personalized help.

When to Contact Support

You may want to submit a support request if you need help with:

• Account access, profile issues, or restrictions
• Safety concerns, harassment, or reporting follow-ups
• Subscription, billing, or payment questions
• Technical issues or feature-related problems
• Data, privacy, or account deletion requests

How to Submit a Request

To contact our support team, please submit a request through the Support / Submit a Request page.

When submitting a request, include as much information as possible so we can assist you quickly and accurately. Helpful details may include:

• Your account email address or username
• A clear description of the issue or question
• Dates, times, or screenshots related to the issue, if available

What Happens After You Submit

Once your request is submitted, it will be reviewed by our support or Trust & Safety team, depending on the nature of the issue.

We may follow up with you if additional information is needed. Response times can vary depending on request volume and issue complexity, but we aim to respond as quickly as possible.

Important Safety Note

Meet Positives support is not an emergency service.

If you believe you or someone else is in immediate danger, please contact your local emergency services right away.

Helpful Resources

Before submitting a request, you may find quick answers in the following sections:

• FAQ / Help Center – Common questions and answers
• Community Guidelines – Expected behavior on the platform
• Reporting & Blocking – How to report or block a member
• Safety Center – Safety tools and guidance

Our Commitment

We are committed to treating every request with care, respect, and confidentiality. Your feedback and reports help us improve Meet Positives and keep the community safe and supportive.

Thank you for reaching out. We’re here to help.